Shipping policy

When we dispatch

We aim to dispatch within 2-7 working days of your order being placed. Working days are Monday to Friday, not including UK public holidays, Pre Order are subjected on dates and will be communicated on the delivery date. Orders placed at a weekend are dispatched from the following Monday. You will get a dispatch confirmation email, with tracking where the service provides it.

How long delivery takes

Delivery time is the dispatch time above plus the carrier's own transit time. Typical transit times for your address and service are shown at checkout. Carrier estimates are estimates, not guarantees.

In law, we will deliver within 30-45 days of your order being accepted unless we agree otherwise with you. If we miss that, you can cancel and get a full refund.

Import duty and tax outside the UK

Our prices and delivery charges do not include import duty, local sales tax or customs handling fees. If you are ordering from outside the United Kingdom, the destination country may charge these before it will release your parcel. They are set by that country, not by us, and they are your responsibility. We cannot tell you in advance what they will be, and we cannot refund them.

If you refuse a parcel because of a customs charge, we will treat it as a cancellation. We will refund the goods once the parcel gets back to us, less the cost of returning it.

Your address

Please check your delivery address before you place the order. We send parcels to the address you give us. If you spot a mistake, contact us at fsvworldd@gmail.com immediately. If the order has not been dispatched we will correct it. Once it has been dispatched we cannot change it.

If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you. We can send it again once you have paid the delivery cost a second time, or refund the goods less the original delivery cost.

If something goes wrong

Parcel marked delivered but not received: check with your neighbours and any safe place, then contact us within 14 days and we will raise it with the carrier.

Parcel damaged: contact us within 14 days with photographs of the packaging and the bag, and keep the packaging.

Parcel late: if it is significantly past the estimate, contact us and we will chase it.

Delays we cannot control

Weather, customs inspections, carrier backlogs and industrial action all delay parcels sometimes. We will keep you informed and help you chase, but we cannot be responsible for delay caused by something outside our reasonable control.

Contact

Valeur & Co, trading as Valèur company Valeurco ltd
Email: fsvworldd@gmail.com